Privacy policy

Effective Date: [January 31, 2026]

RideHero (“RideHero,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website at myridehero.com, purchase our products, sign up for email or SMS updates, or otherwise interact with us.

RideHero is operated by a California limited liability company.

By using our website, you agree to the terms of this Privacy Policy.

 

1. Information We Collect

We may collect the following categories of information:

A. Information You Provide Directly

When you place an order, subscribe, or contact us, you may provide:

  • Name
  • Email address
  • Shipping and billing address
  • Phone number
  • Payment information (processed securely by third-party payment providers)
  • Any messages or customer support inquiries

B. Information Collected Automatically

When you browse our site, we may automatically collect:

  • IP address
  • Device type and browser
  • Pages visited and time spent
  • Purchase and browsing behavior
  • Cookies and tracking technologies

C. Marketing & Subscription Information

If you opt in, we may collect:

  • Email preferences
  • SMS opt-in data
  • Engagement with promotions and offers

 

2. How We Use Your Information

We use personal information to:

  • Fulfill orders and deliver products
  • Provide customer support
  • Send order updates and transactional messages
  • Communicate promotions, discounts, and product updates (with opt-out available)
  • Improve website performance and user experience
  • Prevent fraud and maintain security
  • Comply with legal obligations

 

3. Sharing of Information

We do not sell your personal information for money.

We may share information with trusted service providers, such as:

  • Payment processors (e.g., Shopify Payments, Stripe)
  • Shipping carriers
  • Email and SMS platforms (e.g., Klaviyo, Postscript)
  • Analytics providers (e.g., Google Analytics, Meta Pixel)
  • Customer support tools

These partners are authorized only to use personal information as needed to provide services to RideHero.

 

4. Cookies & Targeted Advertising

RideHero uses cookies and similar tracking technologies to:

  • Operate and improve our website

     

  • Remember preferences
  • Measure advertising performance
  • Deliver relevant marketing ads

You may disable cookies in your browser settings. Note that some features may not function properly without cookies.

 

5. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) as amended by the CPRA.

Your Rights Include:

  • The right to know what personal information we collect
  • The right to request deletion of your personal information
  • The right to correct inaccurate personal information
  • The right to opt out of the “sale” or “sharing” of personal information
  • The right to non-discrimination for exercising privacy rights

“Do Not Sell or Share”

RideHero does not sell personal information for cash. However, some advertising technologies may be considered “sharing” under California law.

You may opt out of targeted advertising by contacting us at:

privacy@myridehero.com

(or by using a cookie preference banner if implemented)

 

6. Email & SMS Marketing Opt-Out

You may unsubscribe at any time by:

  • Clicking “unsubscribe” in any email
  • Replying STOP to any SMS message
  • Contacting us directly

Opting out will not affect transactional messages related to purchases.

 

7. Data Retention

We retain personal information only as long as necessary to:

  • Provide products and services
  • Meet legal and tax requirements
  • Resolve disputes and enforce agreements

 

8. Security

We take reasonable administrative and technical measures to protect your information. However, no online system can be guaranteed 100% secure.

 

9. Product Disclaimer (Important)

RideHero products are designed to help reduce the inconvenience of flats and punctures when used as directed. However:

  • Results may vary depending on tire condition, puncture size, and usage
  • RideHero does not guarantee prevention of all tire failures
  • RideHero is not an insurance product and does not provide roadside or mechanical guarantees

 

10. Children’s Privacy

RideHero does not knowingly collect personal information from children under 13. If we learn such information has been collected, we will delete it.

 

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new effective date.

 

12. Contact Us

If you have questions or privacy requests, contact:

RideHero
California, United States
Email: info@myridehero.com