Refund policy

Effective Date: January 31, 2026

At RideHero, we want you to feel confident riding prepared. If you're not satisfied with your purchase, we offer a simple and fair return policy backed by our 30-Day HERO Guarantee.

1. 30-Day HERO Guarantee

We offer a 30-day risk-free guarantee on your first RideHero order.

If you're not completely satisfied, contact us within 30 days of delivery and we'll help make it right — including issuing a refund when eligible under the terms below.

2. Eligibility for Returns

To qualify for a return or refund:

  • Your request must be made within 30 days of delivery
  • Items must be unused, unopened, and in original packaging
  • Proof of purchase is required

Because RideHero is a liquid sealant product, we cannot accept returns of bottles that have been opened or used, except where required by law or in cases of product defect.

3. Non-Returnable Items

For safety and quality reasons, the following are non-returnable:

  • Opened or partially used bottles
  • Products damaged due to improper installation or misuse
  • Final sale or clearance items (if applicable)
  • Discounted items (if applicable)
  • Gift cards (if applicable)
  • Shipping fees
  • Expedited processing fees

4. Damaged, Defective, or Incorrect Orders

If the product you received is faulty, damaged, or incorrect, please reach out to us within 7 days of the delivered date at:

support@myridehero.com

Include your order number and photos so we can review your request.

5. Refund Process

Once your return is approved:

  • You will receive return instructions
  • Returned items must be shipped back within 14 days
  • Refunds are issued to the original payment method

Refunds are typically processed within 5–10 business days after inspection.

6. Return Shipping Costs

Customers are responsible for the cost of return shipping. We do not provide prepaid return shipping labels.

Shipping fees are non-refundable.

7. Exchanges

We do not offer direct exchanges at this time.

If you need a different product, please return the original (if eligible) and place a new order.

8. Chargebacks & Payment Disputes

We encourage customers to contact us first so we can resolve any issues quickly.

Initiating a chargeback without contacting support may delay resolution and may affect eligibility for future refunds.

9. International Orders (If Applicable)

International orders may be subject to:

  • customs fees
  • import taxes
  • non-returnable shipping restrictions

RideHero cannot refund international duties or customs charges.

10. Contact Us

For all return or refund requests, contact:

RideHero Support
Email: info@myridehero.com
Response Time: 1–2 business days