Refund policy

Effective Date: January 31, 2026

At RideHero, we want you to feel confident riding prepared. If you’re not satisfied with your purchase, we offer a simple and fair return policy backed by our 30-Day HERO Guarantee.

1. 30-Day HERO Guarantee

We offer a 30-day risk-free guarantee on your first RideHero order.

If you’re not completely satisfied, contact us within 30 days of delivery and we’ll help make it right — including issuing a refund when eligible under the terms below.

2. Eligibility for Returns

To qualify for a return or refund:

  • Your request must be made within 30 days of delivery
  • Items must be unused, unopened, and in original packaging
  • Proof of purchase is required

Because RideHero is a liquid sealant product, we cannot accept returns of bottles that have been opened or used, except where required by law or in cases of product defect.

3. Non-Returnable Items

For safety and quality reasons, the following are non-returnable:

  • Opened or partially used bottles
  • Products damaged due to improper installation or misuse
  • Final sale or clearance items (if applicable)
  • Gift cards (if applicable)

4. Damaged, Defective, or Incorrect Orders

If your order arrives:

  • damaged
  • leaking
  • defective
  • or incorrect

Please email us within 7 days of delivery at:

support@myridehero.com

Include your order number and photos, and we will replace the product or issue a refund at no cost to you.

5. Refund Process

Once your return is approved:

  • You will receive return instructions
  • Returned items must be shipped back within 14 days
  • Refunds are issued to the original payment method

Refunds are typically processed within 5–10 business days after inspection.

6. Return Shipping Costs

  • For approved returns due to defect or error, RideHero covers return shipping
  • For customer-initiated returns (unused/unopened), return shipping costs are the responsibility of the customer

Shipping fees are non-refundable unless the return is due to our mistake.

7. Exchanges

We do not offer direct exchanges at this time.
If you need a different product, please return the original (if eligible) and place a new order.

8. Chargebacks & Payment Disputes

We encourage customers to contact us first so we can resolve any issues quickly.

Initiating a chargeback without contacting support may delay resolution and may affect eligibility for future refunds.

9. International Orders (If Applicable)

International orders may be subject to:

  • customs fees
  • import taxes
  • non-returnable shipping restrictions

RideHero cannot refund international duties or customs charges.

10. Contact Us

For all return or refund requests, contact:

RideHero Support
Email: info@myridehero.com
Response Time: 1–2 business days